Your chimney and fireplace questions, answered

Give us a ring at (352) 675-6366, or fill in the short form with your name, number and what you're seeing. We'll ring you back and pick a time for the inspection, which is free.

Sometimes, yes. Same-day slots open up on some days, so call early and we'll offer you the first opening we have.

For roof-only jobs we can sometimes agree on that ahead of time. For inspections and anything inside, please plan to be home. That way our pros can walk you through what they find.

Let the fireplace go cold for a full day and clear a path to it. Take anything breakable off the mantel, too. Keeping pets in another room helps our pros work quickly and safely.

Yes. Tell us everything on your list and our pros will plan it together, with each job priced on its own.

Beginning with the crown and cap, a local pro works down to the firebox, checking the flue and damper along the way. Gas and electric units get whatever checks their manuals call for. You'll hear what they found and what should come first.

A chimney keeps its problems hidden until a pro climbs up top and looks into the firebox. A number given blind would be a guess, and the inspection that replaces the guess is free.

Not unless you approve more work. If our pros uncover something new, they stop and show you. Then you get a separate price for it and decide.

No. There are no hidden fees, and the price you approve covers the work it lists, from setup to cleanup.

Yes. The inspection and the price cost nothing either way, and you're under no obligation to go ahead. Reserve yours at (352) 675-6366.

Anyone who's new to us. Schedule that first service today and the discount applies to it, big job or small.

Yes. It applies to your first service whatever its size, from a cleaning to a full rebuild. Claim it when you book at (352) 675-6366.

If you're not satisfied with the work, tell us, and our pros will keep at it. That includes the cleanup as well as the repair. The job isn't done until you sign off on it, whatever its size.

Anything our pros built, repaired or installed. If a repair or install of ours doesn't hold up, our pros return to repair it once you call (352) 675-6366. Parts and new units carry the maker's own warranty on top of that.

Yes, we are locally owned and family run. Call (352) 675-6366 to discuss your chimney or fireplace and arrange a free inspection.

Look for gray grit in the gutters, brick faces flaking off, dark streaks or white chalky patches on the brick, and a cap that's tilted or missing. Each of those earns a free look from our pros.

Hold off until a pro has looked. Cracks in the flue or firebox can let heat and smoke reach places they shouldn't. The inspection that settles the question is free.

We can. Our pros test the likely entry points one by one, working down from the crown to the roofline, until they find where water gets in. Then they fix that source first. Book the inspection at (352) 675-6366.

They do. Sweeping flues and clearing out buildup and debris is everyday work for our pros, and they inspect the chimney while they're at it, so you hear about any repair early.

Yes. When patching stops making sense, our pros rebuild from the roofline up or from the ground, whichever the damage calls for, and finish with a new crown, cap and flashing.

Yes. Our gas fireplace specialists work on units that won't light, won't stay lit or burn oddly, and they service each one the way its maker's manual lays out.

Leave the house right away, taking everyone with you, and don't flip any switches on the way out. Once you're outside, dial 911 or the gas utility, and after they've cleared the house, call (352) 675-6366 so our pros can find the cause.

In many rooms, yes. The wall, the floor and the roof above decide between a gas unit, a factory-built wood unit and an electric fireplace, and our pros walk you through which one fits.

That's one of the jobs our pros handle, from a heater that runs cold to a flame effect that's gone dark. Where the job needs a new circuit, that part goes to an electrician. For a free look, reach our pros at (352) 675-6366.

For plenty of households it is, once the chimney checks out. Our pros look at the flue first. Then they walk you through a gas log set, a sealed gas insert or a new unit. The gas line itself is run by a gas contractor.